Return and Refund Policy

Effective Date: April 1, 2026

At NeuroVital LLC (doing business as VitalMind™), we stand behind our physician-formulated calming multivitamin, VitalMind Serenity. We want you to feel confident trying it for daily calm and wellness support.

30-Day Satisfaction Guarantee (First-Time Purchases)

For your first purchase of VitalMind Serenity directly from our website, we offer a 30-day satisfaction guarantee from the date you receive your order.

  • Unopened containers: Full refund of the product price (original shipping and handling charges are non-refundable).

  • Opened containers: Partial refund of 50% of the product price. Because this is a powdered dietary supplement, we cannot resell opened products for safety and hygiene reasons. There is no need to return the product — simply contact us within 30 days of delivery and provide a photo of the container and remaining powder if requested.

Limit: One satisfaction guarantee per customer or household.

Standard Returns (Subsequent or Non-First-Time Purchases)

For all other purchases:

  • Unopened products in original, undamaged packaging may be returned within 30 days of delivery for a full refund of the product price (shipping costs are non-refundable).

  • Opened products are generally non-returnable and non-refundable, except in cases of manufacturing defect, damage during shipping, or error on our part.

How to Request a Return or Refund

  1. Email us at info@neurovital.org within 30 days of delivery.

  2. Include your order number, name, reason for return, and (for opened first-time purchases) a photo of the container if requested.

  3. We will review your request and provide next steps.  

Important: Returns sent back without prior approval will not be accepted. Do not return opened products unless we specifically instruct you to do so.  We do not provide prepaid return shipping labels except in cases of our error (wrong item or damaged product).

Refunds

  • Once we approve your return or guarantee request, we will process the refund to your original payment method.

  • Refunds typically appear within 7–10 business days after approval (processing time may vary depending on your bank or credit card issuer).

  • Shipping and handling fees are non-refundable unless the return is due to our error (e.g., wrong item shipped or damaged product).

Damaged, Defective, or Wrong Items

Please inspect your order immediately upon receipt. Contact us at info@neurovital.org right away if the product arrives damaged, defective, or incorrect. We will evaluate the issue and, if appropriate, provide a full refund, replacement, or other resolution at our discretion.

Non-Returnable / Non-Refundable Items

  • Sale, clearance, or promotional items (unless defective).

  • Bundles (partial returns may be restricted).

  • Products showing signs of misuse or tampering.

  • Any purchases made through third-party retailers (follow that retailer’s policy).

Shipping Costs

You are responsible for return shipping costs unless the return is due to our error. We do not provide return shipping labels for satisfaction-guarantee returns.

Exceptions and Limitations

This policy applies only to purchases made directly on vitalmindvitamins.com. It does not apply to purchases from other retailers.

We reserve the right to refuse returns that do not comply with this policy. All decisions regarding returns and refunds are at our sole discretion.

Health & Safety Note: VitalMind Serenity is a dietary supplement. Always consult your healthcare provider before use. If you experience any adverse reactions, discontinue use immediately and seek medical advice.

Questions? Contact our support team at info@neurovital.org. We aim to respond within 48 hours, 7 days a week.